This web page describes our return policy.
At MP Antenna, LTD. we strive for 100% customer satisfaction. All antennas are produced using the highest quality materials and assembled under strict quality control. Occasionally situations exists which necessitate product return or replacement.
If you should receive a product and find it to be defective within 30 days of receipt, please contact us at 1-877-678-3243 or email firstname.lastname@example.org. Be prepared to supply the part number, receipt date, order number and defect description. If upon review it is determined to be a defect, MP Antenna will issue a return authorization number with return instructions. After receipt of the defective product by MP Antenna, an equivalent replacement will be shipped at no cost. Shipping method is at the exclusive discretion of MP Antenna.
15-Day No Questions Asked Return Policy
If for any other reason a customer is not 100% satisfied with a purchase directly from MP Antenna and wish to return the product. MP Antenna provides a 15 day no questions asked return policy. Please contact us at 1-877-678-3243 or email email@example.com be prepared to supply the part number, receipt date, order number and reason for return. Note our 100% satisfaction guarantee does not cover shipping and a 20% restocking charge will be incurred. The customer is responsible for the cost of both the original and return shipping. Under our return policy, products being returned for refund or exchange must be in LIKE NEW CONDITION with all original packaging and contain all paperwork, Instructions and documentation. If a return deviates from these standards the refund will be pro-rated based on replacement cost of what is missing
Under our return policy, items being returned must be carefully packed and clearly marked on the outside with an MP Antenna Return Merchandise Authorization (RMA) Number. Items returned without an RMA number will not be accepted by our shipping/receiving department and returned at the expense of the shipper. Insurance on return shipments is strongly suggested.
Exclusive Trident Antenna 100% Satisfaction Money Back Guarantee
If you purchased a Trident Antenna for non-commercial home use and are not 100% satisfied with your improved WiFi performance, you may return the Trident within 15 days of receipt for a full product refund, shipping & handling charges excluded. Simply return the Trident in its original packaging, to MP Antenna 147 Eady Court, Elyria, Ohio, 44035. *** Must Include a copy of your Invoice*** Upon receipt MP Antenna will refund the full Trident purchase price, excluding shipping, handling & return shipping charges.
*NOTE: This offer only applies to MP Antenna’s Trident antenna. Refunds will only be issued on product returns in “Like New” condition. 100% Money Back Guarantee only applies to Trident antennas purchased online through the MP Antenna Website, EBay and Amazon. Refurbished models are excluded.
Refunds under our return policy will be credited within 30 days of product receipt by MP Antenna.